Adopting Atlassian Cloud for IT operations has increased visibility across the organization and allowed for better collaboration. Thanks to custom metrics implemented with ScriptRunner, required data is now easily accessible and the overall picture can be interpreted correctly.
Due to necessary reports now being readily available, meeting duration has been dramatically cut to 15 minutes and operational efficiency has increased. Organizational units are now able to track and address bottlenecks as they happen. Reporting to the executive board has also been made easier.
Integrating Risk Analysis in project management workflows was also a big priority. Implementing the complex approval hierarchy has been crucial and it has only been made possible with ScriptRunner.